Effective Date: 10/01/2024
Last Updated: 18/04/2025
Welcome to Vincecall Communications! These Terms and Conditions (“Terms”) govern your use of our website (https://vincecall.com) and VoIP services provided by Vincecall Communications (“Vincecall”, “we”, “us”, or “our”). By accessing our platform or using any service, you accept and agree to be bound by these Terms.
1. Eligibility
To use our services, you must:
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Be at least 18 years of age.
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Be legally capable of entering into binding contracts.
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Provide accurate, complete, and updated account information.
2. Our Services
Vincecall provides cloud-based VoIP communication solutions including but not limited to:
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Hosted PBX and SIP trunking
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Softphone and mobile apps
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Virtual numbers and call routing
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IVR, voicemail, call recordings, analytics
We reserve the right to update, modify, or discontinue services at our sole discretion.
3. User Responsibilities
By using our services, you agree:
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Not to use services for unlawful, fraudulent, abusive, or harmful purposes.
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To secure your login credentials and account details.
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To comply with all applicable laws and regulations, including telecom laws and TRAI guidelines.
4. Billing and Payments
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All services are prepaid unless explicitly stated otherwise.
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Payments are processed securely via third-party gateways like Razorpay, PayU, etc.
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Invoices are generated automatically and accessible via the client portal.
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Late or failed payments may lead to suspension or termination of services.
5. Refund Policy
All purchases are final. Refunds may be considered only under the following conditions:
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Duplicate payments made in error
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Inability to provision service due to technical fault on our end
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Any refund request must be submitted within 7 days of the transaction
6. Fair Usage Policy (FUP)
To ensure optimal service for all users:
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Unusual usage patterns such as robocalling, autodialers, or call flooding may result in temporary or permanent suspension.
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Each plan has fair usage thresholds that may be enforced if abuse is suspected.
7. Emergency Services Limitation
Vincecall VoIP services do not provide guaranteed access to emergency services (like 100, 101, 112). You are responsible for maintaining an alternate method of accessing emergency services.
8. Porting Policy
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Number port-in and port-out requests will be processed in accordance with TRAI and telecom operator policies.
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Port-out fees may apply depending on your current plan and usage.
9. Data Retention
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Call detail records (CDRs), voicemails, and recordings are retained for a period ranging from 90 to 365 days based on your plan.
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Upon expiry of the retention period, data may be deleted permanently.
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You are responsible for downloading and backing up data if needed.
10. Service Availability
We strive to maintain 99.99% uptime, but do not guarantee uninterrupted service due to factors such as:
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ISP issues or internet outages
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Equipment or server maintenance
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Power failures or natural disasters
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Regulatory interventions or legal obligations
11. Account Suspension and Termination
Vincecall reserves the right to:
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Suspend or terminate accounts for violations of these terms
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Disable service access in case of overdue invoices
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Remove inactive accounts after 180 days of non-use
You may terminate your service by submitting a written request or via the client dashboard.
12. Privacy
Your use of our services is governed by our Privacy Policy, which explains how we collect, store, and use your data. By using Vincecall, you consent to those practices.
13. Intellectual Property
All logos, designs, interfaces, and content on our website are property of Vincecall Communications. Unauthorized use or duplication without written consent is strictly prohibited.
14. Limitation of Liability
To the maximum extent permitted by law, Vincecall shall not be liable for:
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Indirect, incidental, or consequential damages
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Data loss, lost profits, or service interruptions
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Issues caused by third-party tools, software, or integrations
15. Indemnity
You agree to indemnify and hold harmless Vincecall, its affiliates, employees, and partners from any loss, claim, or damage arising from:
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Misuse of our services
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Breach of these Terms
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Violation of third-party rights
16. Dispute Resolution
Any disputes shall first be resolved through informal negotiation. If unresolved within 30 days:
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The dispute shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).
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Jurisdiction: Courts of Hyderabad, Telangana, India.
17. Governing Law
These Terms shall be governed by and construed under the laws of the Republic of India.
18. Modifications to Terms
We reserve the right to update these Terms at any time. Continued use of our services after updates constitutes acceptance of the new Terms. Updates will be posted on our website with revised dates.
19. Contact Information
For any questions, disputes, or customer support, contact us at:
Company Name: Vincecall Communications Private Limited
Address: 2-76, P.no 27, Satyanarayana Swamy Colony, Jntu Kukat Pally, Hyderabad, Tirumalagiri, Telangana, India, 500085
Phone Number: +91-7036421234
