Effective Date: 18/05/2025

Thank you for choosing Vincecall Communications for your communication needs. This Shipping Policy outlines the delivery and activation process for our digital products and services, including timelines, modes of delivery, exceptions, and more. Since Vincecall offers software-based and cloud-hosted services rather than physical goods, this policy serves to clarify how and when customers will receive access to the services they purchase.

By using our services or making a purchase on our website (https://vincecall.com), you agree to the terms set forth in this Shipping Policy.

1. Nature of Our Services

Vincecall Communications is a VoIP and unified communications provider. Our offerings are digital in nature and include, but are not limited to:

• SIP Trunks

• Hosted PBX solutions

• Virtual phone numbers

• Web and mobile communication applications

• Voicemail and call routing tools

• Subscription-based software features

• Cloud call center solutions

• Digital installation and onboarding services

We do not ship physical products. All services are delivered electronically either through our platform, email, API, or over-the-air provisioning.

2. Service Delivery Method

Our digital services are provisioned using the following channels:

• Client Dashboard: Account and service credentials are made available through the secure client portal.

• Email Communication: Login details, configuration instructions, or provisioning links may be sent via the registered email ID.

• Remote Setup: In some cases, our technical team may schedule a remote session to provision services directly on the customer’s infrastructure.

• Automated Provisioning: SIP credentials, number activation, and other digital assets may be auto-activated post-payment.

No physical shipment, courier, or postal service is used for delivering our services.

3. Delivery Timeline

We strive to activate services promptly once a successful payment has been received and verified. Approximate delivery timelines are as follows:

Please note that service provisioning times may vary based on:

• KYC/documentation approval

• Bulk purchase orders

• Time of request (e.g., after business hours or on holidays)

• Special configurations

We will notify you via email or phone upon successful provisioning of each service.

4. Documentation and KYC

In accordance with Indian telecom regulations and Razorpay compliance, some services (especially SIP trunks and number provisioning) may require customer verification through KYC.

Required documents may include:

• Government-issued ID

• Business registration proof

• GST certificate

• Authorized signatory proof

Delays in submission or verification of documents may impact delivery timelines. Vincecall is not responsible for delays resulting from incomplete or incorrect documentation.

5. Delivery Confirmation

Each delivery or service activation will be confirmed by:

• An email notification

• An invoice marked as “Delivered/Activated”

• Service status update in your client portal

If you do not receive confirmation within the expected timeframe, please contact us at support@vincecall.com or through our helpdesk portal.

6. Delivery Failures and Resolutions

In rare cases, delivery may be delayed or unsuccessful due to:

• Payment gateway failures or delays

• Network/server downtime

• Incorrect or inactive email address provided

• Issues with third-party number providers or carriers

In such cases, we will:

• Proactively communicate the reason for the delay

• Work towards resolution within the shortest timeframe possible

• Offer refunds (if applicable), as per our Refund Policy

7. International Orders

All services provided by Vincecall Communications are cloud-based and available globally. International customers must ensure they comply with their country’s regulations regarding VoIP services.

We may restrict or deny delivery to certain countries or regions where VoIP usage is banned or limited by local laws.

8. Change Requests After Purchase

If you wish to:

• Change the number allocated,

• Modify configuration details,

• Upgrade to another plan,

• Reschedule onboarding,

Please contact us within 24 hours of delivery to evaluate the feasibility. Change approvals are at Vincecall’s discretion based on service availability and technical limitations. Additional charges may apply.

9. Service Support Post Delivery

Once the service is delivered and activated:

• Users may contact our support team for assistance or queries.

• Our onboarding team is available to guide clients through the setup process.

• Premium support or SLAs (Service Level Agreements) may be included based on your subscription tier.

10. Non-Delivery Clauses

We shall not be held responsible for delivery failure or delays arising due to:

• Force majeure events (natural calamities, war, lockdowns, etc.)

• ISP issues or outages at the user end

• Misuse of account login credentials

• Delays in KYC verification

• Technical limitations beyond our control

11. Contact for Delivery Issues

If you have any concerns about service activation or delivery, you can reach our support team at:

Vincecall Communications
📧 Email: support@vincecall.com
📞 Phone: +91-XXXXXXXXXX
🌐 Website: https://vincecall.com
🕒 Support Hours: Mon–Fri, 9:00 AM to 6:00 PM IST

12. Policy Updates

This Shipping Policy may be updated periodically to reflect operational or regulatory changes. The updated version will be posted on our website with a new effective date. It is the user’s responsibility to review this policy periodically.