Effective Date: 12/01/2024
Last Updated: 20/04/2025
At Vincecall Communications, we provide digital telecommunications services such as VoIP, cloud-hosted PBX systems, virtual numbers, SIP trunking, softphone apps, and related cloud communication solutions.
As such, we do not sell or deliver any physical goods or products. All our services are delivered electronically via email, web portal access, or cloud-based infrastructure.
1. Digital Service Delivery
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Upon successful payment, account provisioning and service activation are typically completed within a few hours to 24 hours, depending on the service type.
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Customers will receive login credentials, configuration details, or activation emails at the registered email address.
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You may also access services directly via our client dashboard at https://billing.vincecall.com.
2. Delivery Timelines
| Service Type | Estimated Delivery Time |
|---|---|
| Hosted PBX Setup | 12–24 hours |
| SIP Trunk Activation | 6–12 hours |
| Virtual Number (India/US/UK etc.) | 1–3 working days |
| Softphone Access/QR Code | Instant to 6 hours |
| Call Routing, IVR, Add-ons | 1–2 working days |
⚠️ Delivery timelines are approximate and may vary based on workload, technical validations, number availability, and regulatory approvals.
3. No Physical Shipping
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Vincecall does not dispatch any physical SIM cards, routers, phones, or documentation.
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All product manuals, support files, and documentation are delivered digitally or available through our website and client portal.
4. Shipping Charges
As there is no physical product delivery, no shipping charges apply.
5. Customer Support
If you do not receive service credentials or access details within the expected time, please contact our support team immediately for assistance.
📧 Email: support@vincecall.com
📞 Phone: +91 7036421234
🌐 Website: https://vincecall.com
