Effective Date: 10/01/2024
Last Updated: 19/04/2025
Thank you for choosing Vincecall Communications for your cloud-based VoIP and business communication services. We strive to offer reliable and high-quality services to all our customers. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refund requests are handled.
1. General Policy
All purchases made on Vincecall platforms or through our sales channels are governed by this policy. By subscribing to any of our products or services, you agree to the terms outlined here.
Vincecall provides customized, subscription-based digital services (VoIP lines, PBX hosting, virtual numbers, etc.) which are provisioned immediately upon payment. Therefore, all sales are generally final.
2. Cancellation Policy
For Monthly/Annual Plans:
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You may request cancellation of your subscription at any time.
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Cancellations must be requested via email to support@vincecall.com or through the client dashboard.
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Services will continue until the end of the billing cycle (monthly or annual, as per your plan). There will be no partial refunds for unused days.
For Add-On Services:
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Add-on services (e.g., additional phone lines, number porting, storage add-ons) cannot be canceled once provisioned.
For Auto-Renewals:
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Subscriptions are auto-renewed by default. You may disable auto-renewal via your client dashboard or by contacting our support team at least 48 hours before renewal.
3. Refund Policy
Refunds May Be Issued Only Under the Following Conditions:
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Duplicate payment made in error
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Failed provisioning of service on our end
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Billing error leading to overcharge
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Technical fault or unavailability of service within the first 3 days of purchase (determined on a case-by-case basis)
⚠️ Refunds will not be issued for:
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Change of mind or service dissatisfaction after activation
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Inability to use the service due to customer-side issues (e.g., internet issues, hardware incompatibility)
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Unused services due to non-usage
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Promotional offers or discounted packages
4. Refund Request Procedure
To request a refund, please email us at billing@vincecall.com with the following details:
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Registered email ID and mobile number
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Invoice or transaction ID
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Reason for cancellation/refund
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Any supporting screenshots or error messages
All refund requests are reviewed by our Billing Team and responded to within 5–7 business days.
5. Refund Mode & Timeline
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If approved, refunds will be processed to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallet, etc.)
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It may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
6. Chargebacks & Disputes
Initiating a chargeback without contacting us for resolution may result in immediate suspension of your account and associated services. Please contact our support team to resolve billing issues amicably.
7. Modification of Policy
Vincecall reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on our website with the updated date. Continued use of our services after such changes constitutes your acceptance of the updated policy.
8. Contact Us
For questions related to cancellations or refunds, contact:
Vincecall Communications Private Limited
📧 Email: billing@vincecall.com
📞 Phone: +91 7036421234
🌐 Website: https://vincecall.com
