Effective Date: 13/01/204
Last Updated: 21/04/2025

At Vincecall Communications, we are committed to safeguarding the privacy and personal data of our users, clients, and website visitors. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you use our services or visit our website https://vincecall.com.

By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal and business data:

a. Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Government ID (for KYC if required)

• IP address and geolocation

b. Business Information

• Company name and contact person

• GSTIN or other tax ID (if applicable)

• Registered business address

• Industry/sector

c. Service-Related Information

• Call detail records (CDRs)

• Voicemail files

• Call recordings

• Login timestamps

• Device and browser metadata

d. Payment Information

• Transaction details via payment gateway (Razorpay/PayU/etc.)

• Invoice and billing history

💡 We do not store your credit/debit card or UPI credentials directly. All payments are securely processed via trusted third-party gateways.

2. How We Use Your Information

We use the collected information to:

• Provision and manage VoIP services

• Improve user experience and service quality

• Communicate updates, alerts, or promotions

• Generate invoices and process payments

• Analyze usage data to prevent fraud and abuse

• Comply with legal and regulatory requirements (e.g., TRAI, DOT)

3. Cookies and Tracking Technologies

Our website uses cookies, pixels, and tracking tools for:

• Improving website functionality

• Analyzing visitor behavior

• Retargeting or marketing campaigns

• Securing login sessions

You can control or disable cookies in your browser settings, though some features may not work correctly.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Telecom operators (for number activation/porting)

• Regulatory bodies (for compliance audits)

• Payment gateways (for processing payments)

• CRM and technical partners (for service delivery and support)

All data sharing is done under strict confidentiality agreements.

5. Data Storage and Retention

• Data is stored securely on encrypted servers located within India or other jurisdictions with strong data protection standards.

• Call logs, voicemails, and recordings are retained for 90–365 days, depending on your service plan.

• Account information is retained for as long as necessary to fulfill business and legal obligations.

6. Your Rights

As a user, you have the right to:

• Access and update your personal information

• Request deletion of your account and related data (subject to legal retention)

• Opt-out of promotional communications

• Request a copy of your data (data portability)

To exercise any of these rights, email us at support@vincecall.com.

7. Security of Your Information

We implement industry-standard security practices including:

• SSL encryption

• Firewalled servers

• Two-factor authentication (2FA)

• Access logging and monitoring

• Regular security audits

However, no system is 100% secure. We encourage users to maintain strong passwords and report any suspicious activity.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe we have unintentionally collected data from a child, please contact us for immediate deletion.

9. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, partner apps). We are not responsible for the privacy practices or content of these third-party websites.

10. Policy Updates

We reserve the right to update or modify this policy at any time. Updated versions will be posted on this page with a revised date. Continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related concerns, data access requests, or grievances, contact:

Grievance Officer
Charlie Darwin
📧 Email: charlie@vincecall.com
📞 Phone: +91 9894322345
📍 Vincecall Communications Private Limited 
Address: 2-76, P.no 27, Satyanarayana Swamy Colony, Jntu Kukat Pally, Hyderabad, Tirumalagiri, Telangana, India, 500085