Privacy Policy
Privacy Policy
Effective Date: 12/06/2025
Website: www.vincecall.com
Company: Vincecall Communications Private Limited
At Vincecall Communications Private Limited (“Vincecall”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our website, services, and applications.
1. Information We Collect
We collect the following types of information from users:
a) Personal Information
- Name
- Email address
- Mobile number
- Billing address
- Company name
- Payment information (processed securely via PayU/Razorpay)
b) Account & Usage Data
- IP address
- Device information
- Browser type
- VoIP call logs, recordings, and timestamps (as required for service)
- Login activity and session duration
c) Cookies and Tracking Technologies
- We use cookies and similar tools to track user activity on our website, improve your experience, and analyze website performance.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and manage VoIP, SIP Trunking, PBX, and other services
- To authenticate users and secure accounts
- For billing, payment processing, and invoicing
- To send service-related emails, notifications, and alerts
- To comply with telecom regulations and lawful interception requirements
- To improve our services and customer support experience
- For fraud detection and prevention
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Payment Gateways (PayU, Razorpay): For processing payments
- Telecom Partners: To activate and route your virtual phone numbers or SIP services
- Cloud Providers: For secure data storage and backup
- Regulatory Authorities: If required under Indian law, for lawful requests or subpoenas
- Internal Staff: With proper access control for technical support and service delivery
4. Data Storage and Security
- All user data is stored on secure servers located in India and protected with industry-standard encryption.
- Access is restricted based on user roles and is audited periodically.
- We implement firewalls, SSL/TLS encryption, and token-based access controls.
- Call recordings (if enabled) are stored with consent and deleted as per data retention policies.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Withdraw consent to non-essential data processing
- Request deletion of your account (subject to regulatory requirements)
To exercise these rights, please email us at privacy@vincecall.com.
6. Data Retention
We retain user data as long as your account is active or as required for legal or regulatory purposes. After service termination:
- Call data records are kept for 6 months (as per TRAI guidelines)
- Account details are retained for 7 years for taxation and audit purposes
- Non-essential data is deleted within 30 days upon request
7. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways). We are not responsible for the content or privacy practices of those sites. We recommend reviewing their policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us to delete the information.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page and indicated by an updated “Effective Date.” You are advised to review this page periodically.
10. Contact Information
If you have questions, concerns, or complaints regarding our Privacy Policy or data practices, contact us at:
Vincecall Communications Private Limited
Email: privacy@vincecall.com
Website: www.vincecall.com
Registered Address: 94, Rl Residency, 302, Cbcid Colony, Vasanth Nagar, Jntu Kukat Pally, Hyderabad, Tirumalagiri, Telangana, India, 500085.
